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Tag: service operations

  • Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…

  • OpenAI : Nubank elevates customer experiences with OpenAI

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    Kurt Seifried
    in

    Source URL: https://openai.com/index/nubank Source: OpenAI Title: Nubank elevates customer experiences with OpenAI Feedly Summary: Nubank elevates customer experiences with OpenAI AI Summary and Description: Yes Summary: Nubank’s initiative to enhance customer experiences by integrating OpenAI’s technology signals a significant move toward intelligent automation in financial services. This development is relevant for security, privacy, and compliance…

  • Cloud Blog: The AI-driven telecom: How we’re powering transformation

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/telecommunications/the-ai-driven-telecom-how-were-powering-transformation/ Source: Cloud Blog Title: The AI-driven telecom: How we’re powering transformation Feedly Summary: AI is driving unprecedented change and evolution across every industry, and the telecommunications sector is at a particularly interesting crossroads: The industry is standardizing on 5G; data is growing exponentially; and customer expectations are quickly changing. Leading communication service…

  • The Register: Telco to open lab to test cell network interoperability with satellites

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    Kurt Seifried
    in

    Source URL: https://www.theregister.com/2025/02/19/vodafone_satellite_lab_spain/ Source: The Register Title: Telco to open lab to test cell network interoperability with satellites Feedly Summary: Because 4G notspots aren’t much good to anyone Vodafone and AST SpaceMobile plan to open a research hub this summer to test and validate the integration of orbital services with terrestrial cellphone networks.… AI Summary…

  • The Register: 6 IT contractors arrested for defrauding Uncle Sam out of millions

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    system automation
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    Source URL: https://www.theregister.com/2024/11/03/6_it_contractors_arrested_for/ Source: The Register Title: 6 IT contractors arrested for defrauding Uncle Sam out of millions Feedly Summary: Also, ecommerce fraud ring disrupted, another Operation Power Off victory, Sino SOHO botnet spotted, and more in brief The US Department of Justice has charged six people with two separate schemes to defraud Uncle Sam…