Experimental News Clipping Site

Tag: service operations

  • Cloud Blog: Unlocking a new era for SAP on Google Cloud

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/sap-google-cloud/unlocking-a-new-era-for-sap-on-google-cloud/ Source: Cloud Blog Title: Unlocking a new era for SAP on Google Cloud Feedly Summary: The world of enterprise technology is at an inflection point. Businesses are no longer just looking to modernize their infrastructure; they’re seeking to infuse intelligence and automation into every aspect of their operations. At Google Cloud, we…

  • Slashdot: Microsoft’s Cloud Services Disrupted by Red Sea Cable Cuts

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    Kurt Seifried
    in

    Source URL: https://tech.slashdot.org/story/25/09/07/2149212/microsofts-cloud-services-disrupted-by-red-sea-cable-cuts?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Microsoft’s Cloud Services Disrupted by Red Sea Cable Cuts Feedly Summary: AI Summary and Description: Yes Summary: The report highlights the recent disruption of Microsoft’s Azure cloud services due to undersea cable cuts in the Red Sea, impacting internet traffic in the Middle East and parts of Asia. This…

  • The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…

  • Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…

  • Cloud Blog: How Yahoo Calendar broke free from hardware queues and DBA bottlenecks

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/infrastructure-modernization/how-yahoo-calendar-broke-free-from-hardware-queues-and-dba-bottlenecks/ Source: Cloud Blog Title: How Yahoo Calendar broke free from hardware queues and DBA bottlenecks Feedly Summary: Editor’s note: Yahoo Mail is in the midst of one of its largest infrastructure transformations to date: a multi-year effort to modernize hundreds of petabytes of services by moving to Google Cloud.The Yahoo Mail migration…

  • Wired: Big Tech Asked for Looser Clean Water Act Permitting. Trump Wants to Give It to Them

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    Kurt Seifried
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    Source URL: https://www.wired.com/story/big-tech-asked-for-looser-clean-water-act-permitting-trump-wants-to-give-it-to-them/ Source: Wired Title: Big Tech Asked for Looser Clean Water Act Permitting. Trump Wants to Give It to Them Feedly Summary: New AI regulations suggested by the White House mirror changes to environmental permitting suggested by Meta and a lobbying group representing firms like Google and Amazon Web Services. AI Summary and…

  • CSA: A Copilot Studio Story: Discovery Phase in AI Agents

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    Kurt Seifried
    in

    Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-discovery-phase-in-ai-agents Source: CSA Title: A Copilot Studio Story: Discovery Phase in AI Agents Feedly Summary: AI Summary and Description: Yes Summary: The text discusses Microsoft’s Copilot Studio, a no-code platform for building AI agents, and highlights the security risks associated with these agents. It focuses on a customer service agent created by McKinsey,…

  • Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…

  • OpenAI : Nubank elevates customer experiences with OpenAI

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    Kurt Seifried
    in

    Source URL: https://openai.com/index/nubank Source: OpenAI Title: Nubank elevates customer experiences with OpenAI Feedly Summary: Nubank elevates customer experiences with OpenAI AI Summary and Description: Yes Summary: Nubank’s initiative to enhance customer experiences by integrating OpenAI’s technology signals a significant move toward intelligent automation in financial services. This development is relevant for security, privacy, and compliance…