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Tag: service operations

  • The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI

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    Kurt Seifried
    in

    Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…

  • Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…

  • Cloud Blog: How Yahoo Calendar broke free from hardware queues and DBA bottlenecks

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/infrastructure-modernization/how-yahoo-calendar-broke-free-from-hardware-queues-and-dba-bottlenecks/ Source: Cloud Blog Title: How Yahoo Calendar broke free from hardware queues and DBA bottlenecks Feedly Summary: Editor’s note: Yahoo Mail is in the midst of one of its largest infrastructure transformations to date: a multi-year effort to modernize hundreds of petabytes of services by moving to Google Cloud.The Yahoo Mail migration…

  • Wired: Big Tech Asked for Looser Clean Water Act Permitting. Trump Wants to Give It to Them

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    Kurt Seifried
    in

    Source URL: https://www.wired.com/story/big-tech-asked-for-looser-clean-water-act-permitting-trump-wants-to-give-it-to-them/ Source: Wired Title: Big Tech Asked for Looser Clean Water Act Permitting. Trump Wants to Give It to Them Feedly Summary: New AI regulations suggested by the White House mirror changes to environmental permitting suggested by Meta and a lobbying group representing firms like Google and Amazon Web Services. AI Summary and…

  • CSA: A Copilot Studio Story: Discovery Phase in AI Agents

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    Kurt Seifried
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    Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-discovery-phase-in-ai-agents Source: CSA Title: A Copilot Studio Story: Discovery Phase in AI Agents Feedly Summary: AI Summary and Description: Yes Summary: The text discusses Microsoft’s Copilot Studio, a no-code platform for building AI agents, and highlights the security risks associated with these agents. It focuses on a customer service agent created by McKinsey,…

  • Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…

  • OpenAI : Nubank elevates customer experiences with OpenAI

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    Kurt Seifried
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    Source URL: https://openai.com/index/nubank Source: OpenAI Title: Nubank elevates customer experiences with OpenAI Feedly Summary: Nubank elevates customer experiences with OpenAI AI Summary and Description: Yes Summary: Nubank’s initiative to enhance customer experiences by integrating OpenAI’s technology signals a significant move toward intelligent automation in financial services. This development is relevant for security, privacy, and compliance…

  • Cloud Blog: The AI-driven telecom: How we’re powering transformation

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/telecommunications/the-ai-driven-telecom-how-were-powering-transformation/ Source: Cloud Blog Title: The AI-driven telecom: How we’re powering transformation Feedly Summary: AI is driving unprecedented change and evolution across every industry, and the telecommunications sector is at a particularly interesting crossroads: The industry is standardizing on 5G; data is growing exponentially; and customer expectations are quickly changing. Leading communication service…

  • The Register: Telco to open lab to test cell network interoperability with satellites

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    by

    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/02/19/vodafone_satellite_lab_spain/ Source: The Register Title: Telco to open lab to test cell network interoperability with satellites Feedly Summary: Because 4G notspots aren’t much good to anyone Vodafone and AST SpaceMobile plan to open a research hub this summer to test and validate the integration of orbital services with terrestrial cellphone networks.… AI Summary…