Tag: playbook
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Microsoft Security Blog: Cyber resilience begins before the crisis
Source URL: https://www.microsoft.com/en-us/security/blog/2025/06/12/cyber-resilience-begins-before-the-crisis/ Source: Microsoft Security Blog Title: Cyber resilience begins before the crisis Feedly Summary: Hear directly from Microsoft’s Deputy CISO for Customer Security, Ann Johnson, about the need for proactive planning in cyber incidents. The post Cyber resilience begins before the crisis appeared first on Microsoft Security Blog. AI Summary and Description: Yes…