Tag: enterprise
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Tomasz Tunguz: Fighting for Context
Source URL: https://www.tomtunguz.com/survival-not-granted-in-the-ai-era/ Source: Tomasz Tunguz Title: Fighting for Context Feedly Summary: Systems of record are recognizing they cannot “take their survival for granted.” One strategy is to acquire : the rationale Salesforce gives for the Informatica acquisition. Another strategy is more defensive – hampering access to the data within the systems of record (SOR).…
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The Cloudflare Blog: Everything you need to know about NIST’s new guidance in “SP 1800-35: Implementing a Zero Trust Architecture”
Source URL: https://blog.cloudflare.com/nist-sp-1300-85/ Source: The Cloudflare Blog Title: Everything you need to know about NIST’s new guidance in “SP 1800-35: Implementing a Zero Trust Architecture” Feedly Summary: We read NIST’s new guidance on “Implementing a Zero-Trust Architecture” so that you don’t have to. Read this to get the key points on the newly-released NIST Special…
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Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup
Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…
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Slashdot: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests
Source URL: https://yro.slashdot.org/story/25/06/16/2054205/salesforce-study-finds-llm-agents-flunk-crm-and-confidentiality-tests Source: Slashdot Title: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests Feedly Summary: AI Summary and Description: Yes Summary: A recent Salesforce study highlights significant limitations of LLM-based AI agents in real-world CRM tasks, achieving only 58% success on simple tasks and 35% on multi-step tasks. The findings indicate a…