Tag: Dialogflow
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Cloud Blog: Announcing AI service expansion and CJIS 6.0 readiness for public safety
Source URL: https://cloud.google.com/blog/topics/public-sector/announcing-ai-service-expansion-and-cjis-6-readiness-for-public-safety/ Source: Cloud Blog Title: Announcing AI service expansion and CJIS 6.0 readiness for public safety Feedly Summary: Google Public Sector is continually engaging with customers, partners, and policymakers to deliver technology capabilities that reflect their needs. When it comes to solutions for public safety and law enforcement, we are deeply committed to…
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Cloud Blog: Integrate Five9 VoiceStream with Google Cloud CCAI Agent Assist
Source URL: https://cloud.google.com/blog/topics/customers/integrate-five9-voicestream-with-google-ccai-agent-assist/ Source: Cloud Blog Title: Integrate Five9 VoiceStream with Google Cloud CCAI Agent Assist Feedly Summary: Five9 is a cloud contact center provider that offers a VoiceStream subscription which allows their customers to access their domain’s audio stream and call events in real time. In this post, we will show you how to…