Tag: Customer
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Slashdot: Over 100 Public Software Companies Getting ‘Squeezed’ by AI, Study Finds
Source URL: https://tech.slashdot.org/story/25/04/21/1443240/over-100-public-software-companies-getting-squeezed-by-ai-study-finds?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Over 100 Public Software Companies Getting ‘Squeezed’ by AI, Study Finds Feedly Summary: AI Summary and Description: Yes Summary: The text discusses a recent AlixPartners study highlighting the precarious position of over 100 mid-market software companies due to competition from AI-native startups and tech giants. As generative AI advances,…
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Wired: An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
Source URL: https://arstechnica.com/ai/2025/04/cursor-ai-support-bot-invents-fake-policy-and-triggers-user-uproar/ Source: Wired Title: An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess Feedly Summary: When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. AI Summary and Description: Yes Summary: The incident involving Cursor’s AI model highlights critical concerns regarding AI reliability and user…
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Slashdot: Study Finds 50% of Workers Use Unapproved AI Tools
Source URL: https://it.slashdot.org/story/25/04/18/209230/study-finds-50-of-workers-use-unapproved-ai-tools?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Study Finds 50% of Workers Use Unapproved AI Tools Feedly Summary: AI Summary and Description: Yes Summary: The text discusses a study highlighting the prevalence of “Shadow AI” usage among employees, emphasizing the ease of access to AI tools and the challenges organizations face regarding security and compliance. It…
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Tomasz Tunguz: Integrations as Competitive Advantage
Source URL: https://www.tomtunguz.com/integrations-as-advantage/ Source: Tomasz Tunguz Title: Integrations as Competitive Advantage Feedly Summary: Software systems work best when they’re connected to each other. For years, incumbents use deep integrations as a competitive moat. But AI upends this dynamic. A few of our portfolio companies are starting to develop integrations with AI in a matter of…
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The Register: Oracle hopes talk of cloud data theft dies off. CISA just resurrected it for Easter
Source URL: https://www.theregister.com/2025/04/18/oracle_cisa_advisory/ Source: The Register Title: Oracle hopes talk of cloud data theft dies off. CISA just resurrected it for Easter Feedly Summary: Some in the infosec world definitely want to see Big Red crucified CISA – the US government’s Cybersecurity and Infrastructure Security Agency – has issued an alert for those who missed…
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CSA: Oracle Cloud Breach: Mitigate Attacks with Agentic AI
Source URL: https://cloudsecurityalliance.org/articles/oracle-cloud-infrastructure-breach-mitigating-future-attacks-with-agentic-ai Source: CSA Title: Oracle Cloud Breach: Mitigate Attacks with Agentic AI Feedly Summary: AI Summary and Description: Yes Summary: The text outlines a significant security breach within Oracle Cloud Infrastructure (OCI) affecting its Identity Manager systems. It provides insights into the attack’s anatomy, the vulnerabilities exploited, the impact of data exfiltration, and…
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Slashdot: AI Support Bot Invents Nonexistent Policy
Source URL: https://slashdot.org/story/25/04/18/040257/ai-support-bot-invents-nonexistent-policy?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Support Bot Invents Nonexistent Policy Feedly Summary: AI Summary and Description: Yes Summary: The incident highlights the risks associated with AI-driven support systems, particularly when misinformation is disseminated as fact. This has implications for user trust and can lead to direct financial impact through subscription cancellations. Detailed Description:…