Experimental News Clipping Site

Tag: customer support

  • Hacker News: Building Effective "Agents"

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    Source URL: https://www.anthropic.com/research/building-effective-agents Source: Hacker News Title: Building Effective "Agents" Feedly Summary: Comments AI Summary and Description: Yes Summary: The text provides insights into building effective large language model (LLM) agents, emphasizing simplicity over complexity in implementations. It categorizes agentic systems, detailing workflows and frameworks that can enhance LLM capabilities, and gives practical advice for…

  • Slashdot: Nebraska Sues UnitedHealth Unit Over 100 Million Patient Data Breach

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    Source URL: https://yro.slashdot.org/story/24/12/18/1723209/nebraska-sues-unitedhealth-unit-over-100-million-patient-data-breach?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Nebraska Sues UnitedHealth Unit Over 100 Million Patient Data Breach Feedly Summary: AI Summary and Description: Yes Summary: The text details a lawsuit against Change Healthcare by Nebraska’s attorney general following a significant data breach that compromised the medical information of over 100 million Americans. The breach was attributed…

  • Slashdot: Salesforce Will Hire 2,000 People To Sell AI Products

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    Source URL: https://slashdot.org/story/24/12/18/0520238/salesforce-will-hire-2000-people-to-sell-ai-products?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Salesforce Will Hire 2,000 People To Sell AI Products Feedly Summary: AI Summary and Description: Yes Summary: Salesforce’s strategic move to hire 2,000 salespeople dedicated to selling its AI software signifies a robust commitment to integrating generative AI capabilities into their offerings. The introduction of advanced AI features, especially…

  • Cloud Blog: Bridging the Gap: Elevating Red Team Assessments with Application Security Testing

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    Source URL: https://cloud.google.com/blog/topics/threat-intelligence/red-team-application-security-testing/ Source: Cloud Blog Title: Bridging the Gap: Elevating Red Team Assessments with Application Security Testing Feedly Summary: Written by: Ilyass El Hadi, Louis Dion-Marcil, Charles Prevost Executive Summary Whether through a comprehensive Red Team engagement or a targeted external assessment, incorporating application security (AppSec) expertise enables organizations to better simulate the tactics and…

  • Cloud Blog: Build agentic RAG on Google Cloud databases with LlamaIndex

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    Source URL: https://cloud.google.com/blog/products/databases/llamaindex-integrates-with-alloydb-and-cloud-sql-for-postgresql/ Source: Cloud Blog Title: Build agentic RAG on Google Cloud databases with LlamaIndex Feedly Summary: AI agents are revolutionizing the landscape of gen AI application development. Retrieval augmented generation (RAG) has significantly enhanced the capabilities of large language models (LLMs), enabling them to access and leverage external data sources such as databases.…

  • AWS News Blog: Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection

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    Source URL: https://aws.amazon.com/blogs/aws/newly-enhanced-amazon-connect-adds-generative-ai-whatsapp-business-and-secure-data-collection/ Source: AWS News Blog Title: Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection Feedly Summary: Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and…

  • Slashdot: AI Helps Indian Ecommerce Firm Cut Customer Call Costs By 75%

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    Source URL: https://slashdot.org/story/24/11/26/131222/ai-helps-indian-ecommerce-firm-cut-customer-call-costs-by-75?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Helps Indian Ecommerce Firm Cut Customer Call Costs By 75% Feedly Summary: AI Summary and Description: Yes Summary: The text discusses Meesho’s launch of a generative AI-powered voice bot for customer support in the Indian e-commerce sector. This innovation significantly reduces operating expenses and expands language accessibility, targeting…

  • Cloud Blog: Create a self-escalating chatbot in Conversational Agents using Webhook and Generators

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    Source URL: https://cloud.google.com/blog/topics/developers-practitioners/create-a-self-escalating-chatbot-in-conversational-agents/ Source: Cloud Blog Title: Create a self-escalating chatbot in Conversational Agents using Webhook and Generators Feedly Summary: As conversational AI becomes a core part of the user experience, it’s crucial for application developers to build chatbots that not only provide accurate information, but also know the right time to escalate to a…

  • Cloud Blog: Build, deploy, and promote AI agents through Google Cloud’s AI agent ecosystem

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    Source URL: https://cloud.google.com/blog/topics/partners/build-deploy-and-promote-ai-agents-through-the-google-cloud-ai-agent-ecosystem-program/ Source: Cloud Blog Title: Build, deploy, and promote AI agents through Google Cloud’s AI agent ecosystem Feedly Summary: We’ve seen a sharp rise in demand from enterprises that want to use AI agents to automate complex tasks, personalize customer experiences, and increase operational efficiency. Today, we’re announcing a Google Cloud AI agent…

  • Slashdot: Salesforce to Hire 1,000 People for Big AI Product Sales Push

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    Source URL: https://slashdot.org/story/24/11/10/1819213/salesforce-to-hire-1000-people-for-big-ai-product-sales-push Source: Slashdot Title: Salesforce to Hire 1,000 People for Big AI Product Sales Push Feedly Summary: AI Summary and Description: Yes Summary: Salesforce’s strategic hiring move to bolster its new generative AI agent product, Agentforce, highlights a significant shift in AI application within customer relations management. This development signals growing momentum in…