Experimental News Clipping Site

Tag: customer support

  • The Cloudflare Blog: The impact of the Salesloft Drift breach on Cloudflare and our customers

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    Kurt Seifried
    in

    Source URL: https://blog.cloudflare.com/response-to-salesloft-drift-incident/ Source: The Cloudflare Blog Title: The impact of the Salesloft Drift breach on Cloudflare and our customers Feedly Summary: An advanced threat actor, GRUB1, exploited the integration between Salesloft’s Drift chat agent and Salesforce to gain unauthorized access to Salesforce tenants of Cloudflare and many other companies. AI Summary and Description: Yes…

  • The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…

  • Slashdot: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/09/01/2314206/salesforce-ceo-says-ai-enabled-him-to-cut-4000-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs Feedly Summary: AI Summary and Description: Yes Summary: The statement by Salesforce CEO Marc Benioff highlights the transformative impact of AI on workforce management within the organization, revealing a significant reduction in headcount due to the adoption of AI…

  • The Cloudflare Blog: Welcome to AI Week 2025

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    Kurt Seifried
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    Source URL: https://blog.cloudflare.com/welcome-to-ai-week-2025/ Source: The Cloudflare Blog Title: Welcome to AI Week 2025 Feedly Summary: We’re seeing AI fundamentally change how people work across every industry. Customer support agents can respond to ten times the tickets. Software engineers are reviewers of AI generated code instead AI Summary and Description: Yes **Summary:** The text details the…

  • Slashdot: OpenAI CEO Tells Federal Reserve Confab That Entire Job Categories Will Disappear Due To AI

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/07/23/0317227/openai-ceo-tells-federal-reserve-confab-that-entire-job-categories-will-disappear-due-to-ai?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: OpenAI CEO Tells Federal Reserve Confab That Entire Job Categories Will Disappear Due To AI Feedly Summary: AI Summary and Description: Yes Summary: The text recounts comments made by OpenAI CEO Sam Altman, who predicts significant job loss due to AI advancements, particularly in customer support and healthcare. He…

  • Cloud Blog: How to integrate your Cloud SQL for MySQL database with Vertex AI & vector search

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/integrate-your-cloud-sql-with-vertex-ai-and-vector-search/ Source: Cloud Blog Title: How to integrate your Cloud SQL for MySQL database with Vertex AI & vector search Feedly Summary: Search is a critical component of many modern applications – whether searching for products in an online storefront, finding solutions to your customers’ support cases, or building the perfect playlist. But…

  • Cloud Blog: New AI tools help partners increase efficiency and growth

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/partners/new-ai-tools-for-google-cloud-partners/ Source: Cloud Blog Title: New AI tools help partners increase efficiency and growth Feedly Summary: At Google Cloud, we’re building the most enterprise-ready cloud for the AI era, which includes ensuring our partner ecosystem has the best technology, support, and resources to optimally serve customers. Today, we’re announcing two AI-powered tools that…

  • Microsoft Security Blog: Microsoft Named a Leader in the 2025 IDC CNAPP MarketScape: Key Takeaways for Security Buyers 

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    Kurt Seifried
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    Source URL: https://techcommunity.microsoft.com/blog/microsoftdefendercloudblog/microsoft-named-a-leader-in-the-idc-marketscape-for-cnapp-key-takeaways-for-secu/4427071 Source: Microsoft Security Blog Title: Microsoft Named a Leader in the 2025 IDC CNAPP MarketScape: Key Takeaways for Security Buyers  Feedly Summary: The cloud-native application protection platform (CNAPP) market continues to evolve rapidly as organizations look to secure increasingly complex cloud environments. In the recently published 2025 IDC MarketScape for Worldwide CNAPP,…

  • CSA: What Kind of Identity Should Your AI Agent Have?

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    Kurt Seifried
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    Source URL: https://aembit.io/blog/what-kind-of-identity-should-your-ai-agent-have/ Source: CSA Title: What Kind of Identity Should Your AI Agent Have? Feedly Summary: AI Summary and Description: Yes **Summary:** The text focuses on the emerging concept of identity management for AI agents, highlighting the complexities of distinguishing between human and non-human identities. It emphasizes the need for new identity frameworks that…