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Tag: customer support

  • Cloud Blog: 150 of the latest AI use cases from leading startups and digital natives

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/startups/150-ai-use-cases-leading-startups-and-digital-natives/ Source: Cloud Blog Title: 150 of the latest AI use cases from leading startups and digital natives Feedly Summary: We recently hosted our first-ever AI Builders Forum, where we gathered with hundreds of the top founders, VCs, advisors, researchers, and teams powering the startups who are building the future with AI. And…

  • OpenAI : Empowering teams to unlock insights faster at OpenAI

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    Kurt Seifried
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    Source URL: https://openai.com/index/openai-research-assistant Source: OpenAI Title: Empowering teams to unlock insights faster at OpenAI Feedly Summary: OpenAI’s research assistant helps teams analyze millions of support tickets, surface insights faster, and scale curiosity across the company. AI Summary and Description: Yes Summary: The text describes OpenAI’s research assistant as a tool designed to enhance efficiency in…

  • OpenAI : Improving support with every interaction at OpenAI

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    Kurt Seifried
    in

    Source URL: https://openai.com/index/openai-support-model Source: OpenAI Title: Improving support with every interaction at OpenAI Feedly Summary: Learn how OpenAI uses AI to enhance support, cutting response times, improving quality, and scaling to meet hypergrowth. AI Summary and Description: Yes Summary: The text discusses OpenAI’s application of artificial intelligence to improve its support services, emphasizing enhancements in…

  • Simon Willison’s Weblog: Quoting Nick Turley

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    Kurt Seifried
    in

    Source URL: https://simonwillison.net/2025/Sep/28/nick-turley/#atom-everything Source: Simon Willison’s Weblog Title: Quoting Nick Turley Feedly Summary: We’ve seen the strong reactions to 4o responses and want to explain what is happening. We’ve started testing a new safety routing system in ChatGPT. As we previously mentioned, when conversations touch on sensitive and emotional topics the system may switch mid-chat…

  • Cloud Blog: Achieve agentic productivity with Vertex AI Agent Builder

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/get-started-with-vertex-ai-agent-builder/ Source: Cloud Blog Title: Achieve agentic productivity with Vertex AI Agent Builder Feedly Summary: Enterprises need to move from experimenting with AI agents to achieving real productivity, but many struggle to scale their agents from prototypes to secure, production-ready systems.  The question is no longer if agents deliver value, but how to…

  • Cloud Blog: How Mr. Cooper assembled a team of AI agents to handle complex mortgage questions

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/financial-services/assembling-a-team-of-ai-agents-to-handle-complex-mortgage-questions-at-mr-cooper/ Source: Cloud Blog Title: How Mr. Cooper assembled a team of AI agents to handle complex mortgage questions Feedly Summary: In today’s world where instant responses and seamless experiences are the norm, industries like mortgage servicing face tough challenges. When navigating a maze of regulations, piles of financial documents, and the high…

  • The Cloudflare Blog: The impact of the Salesloft Drift breach on Cloudflare and our customers

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    Kurt Seifried
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    Source URL: https://blog.cloudflare.com/response-to-salesloft-drift-incident/ Source: The Cloudflare Blog Title: The impact of the Salesloft Drift breach on Cloudflare and our customers Feedly Summary: An advanced threat actor, GRUB1, exploited the integration between Salesloft’s Drift chat agent and Salesforce to gain unauthorized access to Salesforce tenants of Cloudflare and many other companies. AI Summary and Description: Yes…

  • The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…

  • Slashdot: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/09/01/2314206/salesforce-ceo-says-ai-enabled-him-to-cut-4000-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs Feedly Summary: AI Summary and Description: Yes Summary: The statement by Salesforce CEO Marc Benioff highlights the transformative impact of AI on workforce management within the organization, revealing a significant reduction in headcount due to the adoption of AI…