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Tag: customer service

  • Cloud Blog: Demonstrating the AI-driven telecom at Mobile World Congress

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/telecommunications/ai-driven-telecom-demos-at-mwc-2025/ Source: Cloud Blog Title: Demonstrating the AI-driven telecom at Mobile World Congress Feedly Summary: Telecoms, like all businesses, are wondering how AI can transform their businesses. And there’s no better way to display how to build the AI-driven telecom than with demos. Join us at Mobile World Congress 2025, March 3-6 in…

  • Cloud Blog: AI-powered network optimization: Unlocking 5G’s potential with Amdocs

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/telecommunications/ai-powered-network-optimization-unlocking-5gs-potential-with-amdocs/ Source: Cloud Blog Title: AI-powered network optimization: Unlocking 5G’s potential with Amdocs Feedly Summary: Telecommunications companies face mounting pressure to reduce operational costs, enhance network resiliency, and deliver exceptional customer experiences. Earlier this week, Amdocs and Google Cloud announced a new network AI operations solution — Amdocs Network AIOps — that uses…

  • Cloud Blog: How our partners are enhancing CSP operations with AI solutions

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/telecommunications/the-keys-to-enhancing-telecommunications-operations/ Source: Cloud Blog Title: How our partners are enhancing CSP operations with AI solutions Feedly Summary: The telecommunications industry has always been on the leading edge of technology — but rarely has it been changing as quickly as it is today. Increased 5G adoption, the spread of edge computing, new monetization models,…

  • Cloud Blog: The AI-driven telecom: How we’re powering transformation

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/telecommunications/the-ai-driven-telecom-how-were-powering-transformation/ Source: Cloud Blog Title: The AI-driven telecom: How we’re powering transformation Feedly Summary: AI is driving unprecedented change and evolution across every industry, and the telecommunications sector is at a particularly interesting crossroads: The industry is standardizing on 5G; data is growing exponentially; and customer expectations are quickly changing. Leading communication service…

  • Slashdot: AI Reshapes Corporate Workforce as Companies Halt Traditional Hiring

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/02/24/1847230/ai-reshapes-corporate-workforce-as-companies-halt-traditional-hiring?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Reshapes Corporate Workforce as Companies Halt Traditional Hiring Feedly Summary: AI Summary and Description: Yes Summary: Major corporations are significantly reorganizing their workforces around artificial intelligence (AI), with numerous layoffs in traditional roles as companies pivot to AI-focused job opportunities. A notable trend reveals a widespread replacement of…

  • Hacker News: Launch HN: Roark (YC W25) – Taking the Pain Out of Voice AI Testing

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    Kurt Seifried
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    Source URL: https://news.ycombinator.com/item?id=43080895 Source: Hacker News Title: Launch HN: Roark (YC W25) – Taking the Pain Out of Voice AI Testing Feedly Summary: Comments AI Summary and Description: Yes Summary: The text introduces Roark, a tool designed for developers building Voice AI solutions. It addresses common challenges in testing and debugging Voice AI agents, specifically…

  • Slashdot: How AI Will Disrupt Outsourced Work

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/02/14/1359228/how-ai-will-disrupt-outsourced-work Source: Slashdot Title: How AI Will Disrupt Outsourced Work Feedly Summary: AI Summary and Description: Yes Summary: The text highlights the significant impact of AI advancements on the Business Process Outsourcing (BPO) industry, emphasizing how AI startups are disrupting traditional labor-based models. Key metrics from various AI implementations illustrate improved efficiency in…

  • The Register: Insurance giant finds claims rep that gives a damn (it’s AI)

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/02/13/allstate_insurance_ai_rep/ Source: The Register Title: Insurance giant finds claims rep that gives a damn (it’s AI) Feedly Summary: Tech shows customers more humanity than its human staff It doesn’t sleep, it doesn’t eat, and it doesn’t get sick of dealing with incompetent customers.… AI Summary and Description: Yes **Summary:** Allstate is leveraging generative…

  • Schneier on Security: AIs and Robots Should Sound Robotic

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    Kurt Seifried
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    Source URL: https://www.schneier.com/blog/archives/2025/02/ais-and-robots-should-sound-robotic.html Source: Schneier on Security Title: AIs and Robots Should Sound Robotic Feedly Summary: Most people know that robots no longer sound like tinny trash cans. They sound like Siri, Alexa, and Gemini. They sound like the voices in labyrinthine customer support phone trees. And even those robot voices are being made obsolete…

  • Slashdot: AI Systems With ‘Unacceptable Risk’ Are Now Banned In the EU

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    Kurt Seifried
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    Source URL: https://slashdot.org/story/25/02/04/0124248/ai-systems-with-unacceptable-risk-are-now-banned-in-the-eu?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Systems With ‘Unacceptable Risk’ Are Now Banned In the EU Feedly Summary: AI Summary and Description: Yes Summary: The text discusses the European Union’s new regulations on AI systems classified as posing “unacceptable risk,” outlining specific prohibited activities and the associated penalties for non-compliance. This is particularly relevant…