Tag: customer service
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Cloud Blog: Mistral AI’s Le Chat Enterprise and Mistral OCR 25.05 model are available on Google Cloud
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/mistral-ais-le-chat-enterprise-and-mistral-ocr-25-05-on-google-cloud/ Source: Cloud Blog Title: Mistral AI’s Le Chat Enterprise and Mistral OCR 25.05 model are available on Google Cloud Feedly Summary: At Google Cloud, we’re committed to providing the most open and flexible AI ecosystem for you to build solutions best suited to your needs. Today, we’re excited to announce our expanded…
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Cloud Blog: SAP & Google Cloud: Enabling faster value and smarter innovation for business excellence
Source URL: https://cloud.google.com/blog/products/sap-google-cloud/google-cloud-at-sap-sapphire-2025/ Source: Cloud Blog Title: SAP & Google Cloud: Enabling faster value and smarter innovation for business excellence Feedly Summary: SAP and Google Cloud are deepening their collaboration across data analytics, AI, security, and more to deliver what customers need most: faster paths to business value, lower risk on complex projects, and smart,…
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Cloud Blog: Create chatbots that speak different languages with Gemini, Gemma, Translation LLM, and Model Context Protocol
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/build-multilingual-chatbots-with-gemini-gemma-and-mcp/ Source: Cloud Blog Title: Create chatbots that speak different languages with Gemini, Gemma, Translation LLM, and Model Context Protocol Feedly Summary: Your customers might not all speak the same language. If you operate internationally or serve a diverse customer base, you need your chatbot to meet them where they are – whether…
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Wired: An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
Source URL: https://arstechnica.com/ai/2025/04/cursor-ai-support-bot-invents-fake-policy-and-triggers-user-uproar/ Source: Wired Title: An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess Feedly Summary: When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. AI Summary and Description: Yes Summary: The incident involving Cursor’s AI model highlights critical concerns regarding AI reliability and user…
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Slashdot: AI Support Bot Invents Nonexistent Policy
Source URL: https://slashdot.org/story/25/04/18/040257/ai-support-bot-invents-nonexistent-policy?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Support Bot Invents Nonexistent Policy Feedly Summary: AI Summary and Description: Yes Summary: The incident highlights the risks associated with AI-driven support systems, particularly when misinformation is disseminated as fact. This has implications for user trust and can lead to direct financial impact through subscription cancellations. Detailed Description:…