Experimental News Clipping Site

Tag: customer service

  • Simon Willison’s Weblog: Gemini 2.5 Flash-Lite is now stable and generally available

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    Kurt Seifried
    in

    Source URL: https://simonwillison.net/2025/Jul/22/gemini-25-flash-lite/#atom-everything Source: Simon Willison’s Weblog Title: Gemini 2.5 Flash-Lite is now stable and generally available Feedly Summary: Gemini 2.5 Flash-Lite is now stable and generally available The last remaining member of the Gemini 2.5 trio joins Pro and Flash in General Availability today. Gemini 2.5 Flash-Lite is the cheapest of the 2.5 family,…

  • Cloud Blog: How ChromeOS propelled Korean Air’s digital transformation

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/chrome-enterprise/how-chromeos-propelled-korean-airs-digital-transformation/ Source: Cloud Blog Title: How ChromeOS propelled Korean Air’s digital transformation Feedly Summary: Editor’s note: Today’s post is by Choi HeeJung, Chief Information Officer for Korean Air, one of the world’s top 20 airlines, serving 117 cities across 40 countries on five continents. Renowned for its commitment to excellence and customer satisfaction,…

  • Tomasz Tunguz: Hidden Technical Debt in AI

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    Kurt Seifried
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    Source URL: https://www.tomtunguz.com/hidden-technical-debt-in-ai/ Source: Tomasz Tunguz Title: Hidden Technical Debt in AI Feedly Summary: That little black box in the middle is machine learning code. I remember reading Google’s 2015 Hidden Technical Debt in ML paper & thinking how little of a machine learning application was actual machine learning. The vast majority was infrastructure, data…

  • Wired: Hackers Are Finding New Ways to Hide Malware in DNS Records

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    Kurt Seifried
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    Source URL: https://arstechnica.com/security/2025/07/hackers-exploit-a-blind-spot-by-hiding-malware-inside-dns-records/ Source: Wired Title: Hackers Are Finding New Ways to Hide Malware in DNS Records Feedly Summary: Newly published research shows that the domain name system—a fundamental part of the web—can be exploited to hide malicious code and prompt injection attacks against chatbots. AI Summary and Description: Yes Summary: The text discusses the…

  • AWS News Blog: Introducing Amazon Bedrock AgentCore: Securely deploy and operate AI agents at any scale (preview)

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    Kurt Seifried
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    Source URL: https://aws.amazon.com/blogs/aws/introducing-amazon-bedrock-agentcore-securely-deploy-and-operate-ai-agents-at-any-scale/ Source: AWS News Blog Title: Introducing Amazon Bedrock AgentCore: Securely deploy and operate AI agents at any scale (preview) Feedly Summary: Amazon Bedrock AgentCore enables rapid deployment and scaling of AI agents with enterprise-grade security. It provides memory management, identity controls, and tool integration—streamlining development while working with any open-source framework and…

  • CSA: Copilot Studio: AIjacking Leads to Data Exfiltration

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    Kurt Seifried
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    Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-2-when-aijacking-leads-to-full-data-exfiltration Source: CSA Title: Copilot Studio: AIjacking Leads to Data Exfiltration Feedly Summary: AI Summary and Description: Yes Summary: The text discusses significant vulnerabilities in AI agents, particularly focusing on prompt injection attacks that led to unauthorized access and exfiltration of sensitive data. It provides a case study involving a customer service agent…

  • Slashdot: Microsoft Touts $500 Million in AI Savings While Slashing Jobs

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    Kurt Seifried
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    Source URL: https://tech.slashdot.org/story/25/07/09/1831232/microsoft-touts-500-million-in-ai-savings-while-slashing-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Microsoft Touts $500 Million in AI Savings While Slashing Jobs Feedly Summary: AI Summary and Description: Yes Summary: Microsoft is leveraging AI to enhance productivity and efficiency across various operations, illustrating the transformative potential of AI in the workplace while navigating workforce reductions. This trend is significant for professionals…

  • AWS News Blog: AWS Weekly Roundup: EC2 C8gn instances, Amazon Nova Canvas virtual try-on, and more (July 7, 2025)

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    Kurt Seifried
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    Source URL: https://aws.amazon.com/blogs/aws/aws-weekly-roundup-amazon-bedrock-api-keys-amazon-nova-canvas-virtual-try-on-and-more-july-7-2025/ Source: AWS News Blog Title: AWS Weekly Roundup: EC2 C8gn instances, Amazon Nova Canvas virtual try-on, and more (July 7, 2025) Feedly Summary: Every Monday we tell you about the best releases and blogs that caught our attention last week. Before continuing with this AWS Weekly Roundup, I’d like to share that…

  • New York Times – Artificial Intelligence : Scientist Use A.I. To Mimic the Mind, Warts and All

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    Kurt Seifried
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    Source URL: https://www.nytimes.com/2025/07/02/science/ai-psychology-mind.html Source: New York Times – Artificial Intelligence Title: Scientist Use A.I. To Mimic the Mind, Warts and All Feedly Summary: To better understand human cognition, scientists trained a large language model on 10 million psychology experiment questions. It now answers questions much like we do. AI Summary and Description: Yes Summary: The…

  • OpenAI : Customizable, no-code voice agent automation with GPT-4o

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    Kurt Seifried
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    Source URL: https://openai.com/index/retell-ai Source: OpenAI Title: Customizable, no-code voice agent automation with GPT-4o Feedly Summary: Retell AI is transforming the call center with AI voice automation powered by GPT-4o and GPT-4.1. Its no-code platform enables businesses to launch natural, real-time voice agents that cut call costs, boost CSAT, and automate customer conversations—without scripts or hold…