Experimental News Clipping Site

Tag: customer service

  • Cloud Blog: 229 things we announced at Google Cloud Next 25 – a recap

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/google-cloud-next/google-cloud-next-2025-wrap-up/ Source: Cloud Blog Title: 229 things we announced at Google Cloud Next 25 – a recap Feedly Summary: Google Cloud Next 25 took place this week and we’re all still buzzing! It was a jam-packed week in Las Vegas complete with interactive experiences, including more than 10 keynotes and spotlights, 700 sessions,…

  • CSA: How IT, Security, & Data Teams Help Businesses with AI

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    Kurt Seifried
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    Source URL: https://bigid.com/blog/how-information-technology-security-and-data-teams-help-with-ai/ Source: CSA Title: How IT, Security, & Data Teams Help Businesses with AI Feedly Summary: AI Summary and Description: Yes Summary: The text discusses the critical role of data teams in enabling AI technologies, particularly large language models, to function effectively. It highlights the importance of clean and organized data for AI…

  • AWS News Blog: Introducing Amazon Nova Sonic: Human-like voice conversations for generative AI applications

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    Kurt Seifried
    in

    Source URL: https://aws.amazon.com/blogs/aws/introducing-amazon-nova-sonic-human-like-voice-conversations-for-generative-ai-applications/ Source: AWS News Blog Title: Introducing Amazon Nova Sonic: Human-like voice conversations for generative AI applications Feedly Summary: Amazon Nova Sonic is a new foundation model on Amazon Bedrock that streamlines speech-enabled applications by offering unified speech recognition and generation capabilities, enabling natural conversations with contextual understanding while eliminating the need for…

  • Hacker News: Addressing Burnout – Libera Chat

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    Kurt Seifried
    in

    Source URL: https://libera.chat/news/burnout Source: Hacker News Title: Addressing Burnout – Libera Chat Feedly Summary: Comments AI Summary and Description: Yes Summary: The text discusses the implementation of LLM-based support scripts at Libera.Chat in response to staff burnout and support query overload. It highlights the potential of large language models (LLMs) to alleviate staff workload but…

  • Cloud Blog: Building AI agents with Gen AI Toolbox for Databases and Dgraph

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/partners/expanding-gen-ai-toolbox-for-databases-with-hypermode/ Source: Cloud Blog Title: Building AI agents with Gen AI Toolbox for Databases and Dgraph Feedly Summary: We recently announced the public beta of Gen AI Toolbox for Databases, and today we’re excited to expand its capabilities through a new partnership with Hypermode. Gen AI Toolbox for Databases is an open source…

  • Hacker News: Parahelp (YC S24) Is Hiring Founding Engineers (SF)

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    Kurt Seifried
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    Source URL: https://www.ycombinator.com/companies/parahelp/jobs/PhUMEwg-founding-ai-engineer Source: Hacker News Title: Parahelp (YC S24) Is Hiring Founding Engineers (SF) Feedly Summary: Comments AI Summary and Description: Yes Summary: The text outlines the objectives, values, and operational focus of Parahelp, an AI support agent designed for software companies. It emphasizes the development of AI agents that leverage existing infrastructures to…

  • Cloud Blog: How SIGNAL IDUNA supercharges customer service with gen AI

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/how-signal-iduna-supercharges-customer-service-with-gen-ai/ Source: Cloud Blog Title: How SIGNAL IDUNA supercharges customer service with gen AI Feedly Summary: Today’s insurance customers expect more: simple digital services, instant access to service representatives when they want to discuss personal matters, and quick feedback on submitted invoices. Meeting these demands has become increasingly difficult for insurers due to…

  • Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…

  • OpenAI : Nubank elevates customer experiences with OpenAI

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    Kurt Seifried
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    Source URL: https://openai.com/index/nubank Source: OpenAI Title: Nubank elevates customer experiences with OpenAI Feedly Summary: Nubank elevates customer experiences with OpenAI AI Summary and Description: Yes Summary: Nubank’s initiative to enhance customer experiences by integrating OpenAI’s technology signals a significant move toward intelligent automation in financial services. This development is relevant for security, privacy, and compliance…