Experimental News Clipping Site

Tag: customer service

  • Cloud Blog: Three-part framework to measure the impact of your AI use case

    —

    by

    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/cost-management/measure-the-value-and-impact-of-your-ai/ Source: Cloud Blog Title: Three-part framework to measure the impact of your AI use case Feedly Summary: Generative AI is no longer just an experiment. The real challenge now is quantifying its value. For leaders, the path is clear: make AI projects drive business growth, not just incur costs. Today, we’ll share…

  • The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI

    —

    by

    Kurt Seifried
    in

    Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…

  • Slashdot: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs

    —

    by

    Kurt Seifried
    in

    Source URL: https://slashdot.org/story/25/09/01/2314206/salesforce-ceo-says-ai-enabled-him-to-cut-4000-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Salesforce CEO Says AI Enabled Him To Cut 4,000 Jobs Feedly Summary: AI Summary and Description: Yes Summary: The statement by Salesforce CEO Marc Benioff highlights the transformative impact of AI on workforce management within the organization, revealing a significant reduction in headcount due to the adoption of AI…

  • Cloud Blog: Introducing ‘Gemini for Government’: Supporting the U.S. Government’s Transformation with AI

    —

    by

    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/public-sector/introducing-gemini-for-government-supporting-the-us-governments-transformation-with-ai/ Source: Cloud Blog Title: Introducing ‘Gemini for Government’: Supporting the U.S. Government’s Transformation with AI Feedly Summary: Google is proud to support the U.S. government in its modernization efforts through the use of AI. Today, in partnership with the General Services Administration (GSA) and in support of the next phase of the…

  • Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

    —

    by

    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…

  • Slashdot: Google’s ‘AI Overview’ Pointed Him to a Customer Service Number. It Was a Scam

    —

    by

    Kurt Seifried
    in

    Source URL: https://yro.slashdot.org/story/25/08/18/0223228/googles-ai-overview-pointed-him-to-a-customer-service-number-it-was-a-scam?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Google’s ‘AI Overview’ Pointed Him to a Customer Service Number. It Was a Scam Feedly Summary: AI Summary and Description: Yes Summary: The text highlights a fraudulent scheme involving AI-generated chatbots and search engine results that led a real estate developer to fall victim to a scam when searching…

  • Slashdot: Google’s ‘AI Overview’ Pointed Him to a Customer Number. It Was a Scam

    —

    by

    Kurt Seifried
    in

    Source URL: https://yro.slashdot.org/story/25/08/18/0223228/googles-ai-overview-pointed-him-to-a-customer-number-it-was-a-scam?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Google’s ‘AI Overview’ Pointed Him to a Customer Number. It Was a Scam Feedly Summary: AI Summary and Description: Yes Summary: The text discusses a scam where a real estate developer was tricked into providing credit card information to an impersonator posing as a customer service representative for a…