Tag: customer relationship management
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Slashdot: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests
Source URL: https://yro.slashdot.org/story/25/06/16/2054205/salesforce-study-finds-llm-agents-flunk-crm-and-confidentiality-tests Source: Slashdot Title: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests Feedly Summary: AI Summary and Description: Yes Summary: A recent Salesforce study highlights significant limitations of LLM-based AI agents in real-world CRM tasks, achieving only 58% success on simple tasks and 35% on multi-step tasks. The findings indicate a…
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The Register: Salesforce study finds LLM agents flunk CRM and confidentiality tests
Source URL: https://www.theregister.com/2025/06/16/salesforce_llm_agents_benchmark/ Source: The Register Title: Salesforce study finds LLM agents flunk CRM and confidentiality tests Feedly Summary: 6-in-10 success rate for single-step tasks A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.… AI Summary and…
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Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…
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Cloud Blog: Get Salesforce insights in BigQuery for unified analytics powered by Datastream
Source URL: https://cloud.google.com/blog/products/databases/datastream-extracts-salesforce-data-cloud-data/ Source: Cloud Blog Title: Get Salesforce insights in BigQuery for unified analytics powered by Datastream Feedly Summary: Many businesses today use Software-as-a-Service (SaaS) applications, choosing them for their accessibility, scalability, and to reduce infrastructure overhead. These cloud-based tools provide immediate access to powerful functionality, allowing companies to streamline operations and focus on…