Experimental News Clipping Site

Tag: Customer Relations

  • Slashdot: AI Support Bot Invents Nonexistent Policy

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    Kurt Seifried
    in

    Source URL: https://slashdot.org/story/25/04/18/040257/ai-support-bot-invents-nonexistent-policy?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: AI Support Bot Invents Nonexistent Policy Feedly Summary: AI Summary and Description: Yes Summary: The incident highlights the risks associated with AI-driven support systems, particularly when misinformation is disseminated as fact. This has implications for user trust and can lead to direct financial impact through subscription cancellations. Detailed Description:…

  • Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…

  • Slashdot: Meta Is Targeting ‘Hundreds of Millions’ of Businesses In Agentic AI Deployment

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    Kurt Seifried
    in

    Source URL: https://meta.slashdot.org/story/25/03/06/2234251/meta-is-targeting-hundreds-of-millions-of-businesses-in-agentic-ai-deployment?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Meta Is Targeting ‘Hundreds of Millions’ of Businesses In Agentic AI Deployment Feedly Summary: AI Summary and Description: Yes Summary: The upcoming open-source Llama 4 AI from Meta aims to empower hundreds of millions of businesses by providing AI agents that enhance reasoning and task management capabilities. This initiative…

  • Cloud Blog: Get Salesforce insights in BigQuery for unified analytics powered by Datastream

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/databases/datastream-extracts-salesforce-data-cloud-data/ Source: Cloud Blog Title: Get Salesforce insights in BigQuery for unified analytics powered by Datastream Feedly Summary: Many businesses today use Software-as-a-Service (SaaS) applications, choosing them for their accessibility, scalability, and to reduce infrastructure overhead. These cloud-based tools provide immediate access to powerful functionality, allowing companies to streamline operations and focus on…

  • The Register: Microsoft teases sales agent automation for M365 and Dynamics 365

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/03/05/microsoft_teases_sales_agent_automation/ Source: The Register Title: Microsoft teases sales agent automation for M365 and Dynamics 365 Feedly Summary: Redmond says you could ask one for a ‘list of deals … at risk of falling through’ Microsoft today announced two software agents that automate certain business functions for Dynamics 365, its enterprise resource planning and…

  • The Register: CoreWeave rides AI wave with IPO filing – but its fate hinges on Microsoft

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    Kurt Seifried
    in

    Source URL: https://www.theregister.com/2025/03/04/coreweave_ipo/ Source: The Register Title: CoreWeave rides AI wave with IPO filing – but its fate hinges on Microsoft Feedly Summary: GPU farm discloses 77% of revenue tied to just two customers, putting Redmond giant front and center GPU cloud provider CoreWeave has filed for a proposed initial public offering (IPO) in the…

  • Cloud Blog: Unwrap 12 days of training to learn generative AI this December

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    system automation
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    Source URL: https://cloud.google.com/blog/topics/training-certifications/12-days-of-training-to-learn-how-to-use-generative-ai/ Source: Cloud Blog Title: Unwrap 12 days of training to learn generative AI this December Feedly Summary: Tis the season for learning new skills! Get ready for 12 Days of Learning, a festive digital advent calendar packed with courses, hands-on labs, videos, and community opportunities—all designed to boost your generative AI expertise.…

  • Cloud Blog: Bridging the Gap: Elevating Red Team Assessments with Application Security Testing

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    system automation
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    Source URL: https://cloud.google.com/blog/topics/threat-intelligence/red-team-application-security-testing/ Source: Cloud Blog Title: Bridging the Gap: Elevating Red Team Assessments with Application Security Testing Feedly Summary: Written by: Ilyass El Hadi, Louis Dion-Marcil, Charles Prevost Executive Summary Whether through a comprehensive Red Team engagement or a targeted external assessment, incorporating application security (AppSec) expertise enables organizations to better simulate the tactics and…