Experimental News Clipping Site

Tag: Customer Relations

  • AWS News Blog: New general-purpose Amazon EC2 M8a instances are now available

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    Kurt Seifried
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    Source URL: https://aws.amazon.com/blogs/aws/new-general-purpose-amazon-ec2-m8a-instances-are-now-available/ Source: AWS News Blog Title: New general-purpose Amazon EC2 M8a instances are now available Feedly Summary: Amazon EC2 has launched new M8a instances powered by 5th Generation AMD EPYC processors, offering up to 30% better performance and 19% better price performance compared to M7a instances, along with improved memory bandwidth, networking, and…

  • Cloud Blog: How Mr. Cooper assembled a team of AI agents to handle complex mortgage questions

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    Kurt Seifried
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    Source URL: https://cloud.google.com/blog/topics/financial-services/assembling-a-team-of-ai-agents-to-handle-complex-mortgage-questions-at-mr-cooper/ Source: Cloud Blog Title: How Mr. Cooper assembled a team of AI agents to handle complex mortgage questions Feedly Summary: In today’s world where instant responses and seamless experiences are the norm, industries like mortgage servicing face tough challenges. When navigating a maze of regulations, piles of financial documents, and the high…

  • The Register: Five years – that’s how long Anthropic will store Claude chats unless you opt out

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/08/28/anthropic_five_year_data_retention/ Source: The Register Title: Five years – that’s how long Anthropic will store Claude chats unless you opt out Feedly Summary: My brain hurts a lot Claude creator Anthropic has given customers using its Free, Pro, and Max plans one month to prevent the engine from storing their chats for five years…

  • The Register: Salesforce data missing? It might be due to Salesloft breach, Google says

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/08/27/salesforce_salesloft_breach/ Source: The Register Title: Salesforce data missing? It might be due to Salesloft breach, Google says Feedly Summary: Attackers steal OAuth tokens to access third-party sales platform, then CRM data in ‘widespread campaign’ Google says a recent spate of Salesforce-related breaches was caused by attackers stealing OAuth tokens from the third-party Salesloft…

  • The Register: Stock in the Channel pulls website amid cyberattack

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/08/14/stock_in_the_channel_pulls/ Source: The Register Title: Stock in the Channel pulls website amid cyberattack Feedly Summary: Intruders accessed important systems but tells customers their data is safe A UK-based multinational that provides tech stock availability tools is telling customers that its website outage is due to a cyber attack.… AI Summary and Description: Yes…

  • CSA: Copilot Studio: AIjacking Leads to Data Exfiltration

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    Kurt Seifried
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    Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-2-when-aijacking-leads-to-full-data-exfiltration Source: CSA Title: Copilot Studio: AIjacking Leads to Data Exfiltration Feedly Summary: AI Summary and Description: Yes Summary: The text discusses significant vulnerabilities in AI agents, particularly focusing on prompt injection attacks that led to unauthorized access and exfiltration of sensitive data. It provides a case study involving a customer service agent…

  • Slashdot: Microsoft Touts $500 Million in AI Savings While Slashing Jobs

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    Kurt Seifried
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    Source URL: https://tech.slashdot.org/story/25/07/09/1831232/microsoft-touts-500-million-in-ai-savings-while-slashing-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Microsoft Touts $500 Million in AI Savings While Slashing Jobs Feedly Summary: AI Summary and Description: Yes Summary: Microsoft is leveraging AI to enhance productivity and efficiency across various operations, illustrating the transformative potential of AI in the workplace while navigating workforce reductions. This trend is significant for professionals…

  • Slashdot: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests

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    Kurt Seifried
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    Source URL: https://yro.slashdot.org/story/25/06/16/2054205/salesforce-study-finds-llm-agents-flunk-crm-and-confidentiality-tests Source: Slashdot Title: Salesforce Study Finds LLM Agents Flunk CRM and Confidentiality Tests Feedly Summary: AI Summary and Description: Yes Summary: A recent Salesforce study highlights significant limitations of LLM-based AI agents in real-world CRM tasks, achieving only 58% success on simple tasks and 35% on multi-step tasks. The findings indicate a…

  • The Register: Salesforce study finds LLM agents flunk CRM and confidentiality tests

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    Kurt Seifried
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    Source URL: https://www.theregister.com/2025/06/16/salesforce_llm_agents_benchmark/ Source: The Register Title: Salesforce study finds LLM agents flunk CRM and confidentiality tests Feedly Summary: 6-in-10 success rate for single-step tasks A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.… AI Summary and…