Tag: customer interactions
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Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup
Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…
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The Register: Salesforce study finds LLM agents flunk CRM and confidentiality tests
Source URL: https://www.theregister.com/2025/06/16/salesforce_llm_agents_benchmark/ Source: The Register Title: Salesforce study finds LLM agents flunk CRM and confidentiality tests Feedly Summary: 6-in-10 success rate for single-step tasks A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.… AI Summary and…
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Cloud Blog: Create chatbots that speak different languages with Gemini, Gemma, Translation LLM, and Model Context Protocol
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/build-multilingual-chatbots-with-gemini-gemma-and-mcp/ Source: Cloud Blog Title: Create chatbots that speak different languages with Gemini, Gemma, Translation LLM, and Model Context Protocol Feedly Summary: Your customers might not all speak the same language. If you operate internationally or serve a diverse customer base, you need your chatbot to meet them where they are – whether…
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AWS News Blog: Introducing Amazon Nova Sonic: Human-like voice conversations for generative AI applications
Source URL: https://aws.amazon.com/blogs/aws/introducing-amazon-nova-sonic-human-like-voice-conversations-for-generative-ai-applications/ Source: AWS News Blog Title: Introducing Amazon Nova Sonic: Human-like voice conversations for generative AI applications Feedly Summary: Amazon Nova Sonic is a new foundation model on Amazon Bedrock that streamlines speech-enabled applications by offering unified speech recognition and generation capabilities, enabling natural conversations with contextual understanding while eliminating the need for…
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Cloud Blog: How AI will help address 5 urgent manufacturing challenges
Source URL: https://cloud.google.com/blog/topics/manufacturing/five-manufacturing-trends-being-reshaped-by-ai/ Source: Cloud Blog Title: How AI will help address 5 urgent manufacturing challenges Feedly Summary: In today’s dynamic business landscape, manufacturers are facing unprecedented pressure. The relentless pace of e-commerce combined with a constant threat of supply chain disruptions, creates a perfect storm. To overcome this complexity, leading manufacturers are leveraging the…
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Cloud Blog: Co-op mode: New partners driving the future of gaming with AI
Source URL: https://cloud.google.com/blog/products/gaming/co-op-mode-the-ai-partners-driving-the-the-future-of-gaming/ Source: Cloud Blog Title: Co-op mode: New partners driving the future of gaming with AI Feedly Summary: Leaders in the games industry are using Google Cloud’s AI to drive unprecedented advancements in game development, including smarter, faster, and more immersive gaming experiences. And just like any successful game studio is the work…
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Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…