Tag: customer interactions
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The Register: Salesforce sacrifices 4,000 support jobs on the altar of AI
Source URL: https://www.theregister.com/2025/09/02/salesforce_4000_jobs_ai/ Source: The Register Title: Salesforce sacrifices 4,000 support jobs on the altar of AI Feedly Summary: Benioff boasts bots now handle half of customer chats as doubts over reliability linger Speaking ahead of Labor Day – celebrated in the US to recognize the nation’s labor movement – Salesforce CEO and co-founder Marc…
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Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…
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Cloud Blog: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools
Source URL: https://cloud.google.com/blog/topics/financial-services/wells-fargo-agentic-ai-agentspace-empowering-workers/ Source: Cloud Blog Title: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools Feedly Summary: The financial services industry has hit a technology tipping point. AI is fundamentally reshaping how people interact with their financial institutions, and this has forced banks to deliver unprecedented agility, efficiency,…
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Cloud Blog: How ChromeOS propelled Korean Air’s digital transformation
Source URL: https://cloud.google.com/blog/products/chrome-enterprise/how-chromeos-propelled-korean-airs-digital-transformation/ Source: Cloud Blog Title: How ChromeOS propelled Korean Air’s digital transformation Feedly Summary: Editor’s note: Today’s post is by Choi HeeJung, Chief Information Officer for Korean Air, one of the world’s top 20 airlines, serving 117 cities across 40 countries on five continents. Renowned for its commitment to excellence and customer satisfaction,…
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Slashdot: Microsoft Touts $500 Million in AI Savings While Slashing Jobs
Source URL: https://tech.slashdot.org/story/25/07/09/1831232/microsoft-touts-500-million-in-ai-savings-while-slashing-jobs?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Microsoft Touts $500 Million in AI Savings While Slashing Jobs Feedly Summary: AI Summary and Description: Yes Summary: Microsoft is leveraging AI to enhance productivity and efficiency across various operations, illustrating the transformative potential of AI in the workplace while navigating workforce reductions. This trend is significant for professionals…
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OpenAI : Driving scalable growth with OpenAI o3, GPT-4.1, and CUA
Source URL: https://openai.com/index/unify Source: OpenAI Title: Driving scalable growth with OpenAI o3, GPT-4.1, and CUA Feedly Summary: Unify, an AI-powered GTM platform, uses OpenAI’s o3, GPT-4.1, and CUA to automate prospecting, research, and outreach. With hyper-personalized messaging and an always-on workflow, Unify helps teams generate pipeline at scale while focusing on high-impact customer interactions. AI…
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The Cloudflare Blog: Connect any React application to an MCP server in three lines of code
Source URL: https://blog.cloudflare.com/connect-any-react-application-to-an-mcp-server-in-three-lines-of-code/ Source: The Cloudflare Blog Title: Connect any React application to an MCP server in three lines of code Feedly Summary: We’re open-sourcing use-mcp, a React library that connects to any MCP server in just 3 lines of code, as well as our AI Playground, a complete chat interface that can connect to…