Tag: customer experience
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Cloud Blog: Google is a Leader in the 2025 Gartner® Magic Quadrant™ for Container Management
Source URL: https://cloud.google.com/blog/products/containers-kubernetes/2025-gartner-magic-quadrant-for-container-management-leader/ Source: Cloud Blog Title: Google is a Leader in the 2025 Gartner® Magic Quadrant™ for Container Management Feedly Summary: We’re excited to share that Gartner has recognized Google as a Leader for the third year in a row in the 2025 Gartner® Magic Quadrant™ for Container Management, based on its Completeness of…
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Cloud Blog: Wayfair Transforms Contact Center Operations with ChromeOS and ChromeOS Flex
Source URL: https://cloud.google.com/blog/products/chrome-enterprise/wayfair-transforms-contact-center-operations-with-chromeos-and-chromeos-flex/ Source: Cloud Blog Title: Wayfair Transforms Contact Center Operations with ChromeOS and ChromeOS Flex Feedly Summary: Editor’s note: Today’s post is by Asad Rahman, Director of IT for Wayfair, a leading e-commerce company specializing in furniture and home goods. Wayfair chose ChromeOS and ChromeOS Flex devices to support contact center staff, improve…
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Cloud Blog: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools
Source URL: https://cloud.google.com/blog/topics/financial-services/wells-fargo-agentic-ai-agentspace-empowering-workers/ Source: Cloud Blog Title: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools Feedly Summary: The financial services industry has hit a technology tipping point. AI is fundamentally reshaping how people interact with their financial institutions, and this has forced banks to deliver unprecedented agility, efficiency,…
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Cloud Blog: Go beyond data: Four steps to master enterprise excellence
Source URL: https://cloud.google.com/blog/topics/partners/beyond-data-what-it-takes-to-win-with-ai/ Source: Cloud Blog Title: Go beyond data: Four steps to master enterprise excellence Feedly Summary: Editor’s note: This is the first in a series of five blog posts dedicated to data transformation powered by Google Cloud and its ecosystem of data and analytics partners. Everyone is trying to determine how best to…
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Cloud Blog: London Summit: agentic AI leaders, training 100,000 civil servants, AI sovereignty, and more
Source URL: https://cloud.google.com/blog/topics/inside-google-cloud/london-summit-2025-gen-ai-agents-transforming-business-civil-service/ Source: Cloud Blog Title: London Summit: agentic AI leaders, training 100,000 civil servants, AI sovereignty, and more Feedly Summary: There’s a buzz of excitement here at Tobacco Dock as we welcome our customers and partners to the Google Cloud Summit London. Together, we’re exploring the essential role Google Cloud is playing in…
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Cloud Blog: Is your database holding you back? Boosting database efficiency and ROI with Cloud SQL
Source URL: https://cloud.google.com/blog/products/databases/how-cloud-sql-boosts-performance-and-cuts-costs-per-idc/ Source: Cloud Blog Title: Is your database holding you back? Boosting database efficiency and ROI with Cloud SQL Feedly Summary: Editor’s Note: Today, we’re sharing insights from IDC Research Director, Devin Pratt, as he offers his analysis of recent research on Cloud SQL. In this post, you’ll see how Cloud SQL’s highly…
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OpenAI : Customizable, no-code voice agent automation with GPT-4o
Source URL: https://openai.com/index/retell-ai Source: OpenAI Title: Customizable, no-code voice agent automation with GPT-4o Feedly Summary: Retell AI is transforming the call center with AI voice automation powered by GPT-4o and GPT-4.1. Its no-code platform enables businesses to launch natural, real-time voice agents that cut call costs, boost CSAT, and automate customer conversations—without scripts or hold…
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Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup
Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…