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Tag: customer experience

  • Cloud Blog: London Summit: agentic AI leaders, training 100,000 civil servants, AI sovereignty, and more

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/topics/inside-google-cloud/london-summit-2025-gen-ai-agents-transforming-business-civil-service/ Source: Cloud Blog Title: London Summit: agentic AI leaders, training 100,000 civil servants, AI sovereignty, and more Feedly Summary: There’s a buzz of excitement here at Tobacco Dock as we welcome our customers and partners to the Google Cloud Summit London. Together, we’re exploring the essential role Google Cloud is playing in…

  • Cloud Blog: Is your database holding you back? Boosting database efficiency and ROI with Cloud SQL

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    Kurt Seifried
    in

    Source URL: https://cloud.google.com/blog/products/databases/how-cloud-sql-boosts-performance-and-cuts-costs-per-idc/ Source: Cloud Blog Title: Is your database holding you back? Boosting database efficiency and ROI with Cloud SQL Feedly Summary: Editor’s Note: Today, we’re sharing insights from IDC Research Director, Devin Pratt, as he offers his analysis of recent research on Cloud SQL. In this post, you’ll see how Cloud SQL’s highly…

  • OpenAI : Customizable, no-code voice agent automation with GPT-4o

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    Kurt Seifried
    in

    Source URL: https://openai.com/index/retell-ai Source: OpenAI Title: Customizable, no-code voice agent automation with GPT-4o Feedly Summary: Retell AI is transforming the call center with AI voice automation powered by GPT-4o and GPT-4.1. Its no-code platform enables businesses to launch natural, real-time voice agents that cut call costs, boost CSAT, and automate customer conversations—without scripts or hold…

  • Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup

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    Kurt Seifried
    in

    Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…

  • Simon Willison’s Weblog: Quoting Google Cloud outage incident report

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    Kurt Seifried
    in

    Source URL: https://simonwillison.net/2025/Jun/14/google-cloud-outage-incident-report/#atom-everything Source: Simon Willison’s Weblog Title: Quoting Google Cloud outage incident report Feedly Summary: Google Cloud, Google Workspace and Google Security Operations products experienced increased 503 errors in external API requests, impacting customers. […] On May 29, 2025, a new feature was added to Service Control for additional quota policy checks. This code…

  • Simon Willison’s Weblog: Quoting Ted Sanders

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    Kurt Seifried
    in

    Source URL: https://simonwillison.net/2025/Jun/11/ted-sanders/#atom-everything Source: Simon Willison’s Weblog Title: Quoting Ted Sanders Feedly Summary: [on the cheaper o3] Not quantized. Weights are the same. If we did change the model, we’d release it as a new model with a new name in the API (e.g., o3-turbo-2025-06-10). It would be very annoying to API customers if we…

  • Slashdot: Starbucks To Roll Out Microsoft Azure OpenAI Assistant For Baristas

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    Kurt Seifried
    in

    Source URL: https://slashdot.org/story/25/06/10/2032225/starbucks-to-roll-out-microsoft-azure-openai-assistant-for-baristas?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Starbucks To Roll Out Microsoft Azure OpenAI Assistant For Baristas Feedly Summary: AI Summary and Description: Yes Summary: Starbucks is launching a generative AI assistant named “Green Dot Assist” on Microsoft Azure’s OpenAI platform to enhance barista efficiency and service quality. This initiative showcases the integration of AI in…