Tag: customer engagement
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Cloud Blog: New AI tools help partners increase efficiency and growth
Source URL: https://cloud.google.com/blog/topics/partners/new-ai-tools-for-google-cloud-partners/ Source: Cloud Blog Title: New AI tools help partners increase efficiency and growth Feedly Summary: At Google Cloud, we’re building the most enterprise-ready cloud for the AI era, which includes ensuring our partner ecosystem has the best technology, support, and resources to optimally serve customers. Today, we’re announcing two AI-powered tools that…
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CSA: A Copilot Studio Story: Discovery Phase in AI Agents
Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-discovery-phase-in-ai-agents Source: CSA Title: A Copilot Studio Story: Discovery Phase in AI Agents Feedly Summary: AI Summary and Description: Yes Summary: The text discusses Microsoft’s Copilot Studio, a no-code platform for building AI agents, and highlights the security risks associated with these agents. It focuses on a customer service agent created by McKinsey,…
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup
Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…
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The Register: Salesforce study finds LLM agents flunk CRM and confidentiality tests
Source URL: https://www.theregister.com/2025/06/16/salesforce_llm_agents_benchmark/ Source: The Register Title: Salesforce study finds LLM agents flunk CRM and confidentiality tests Feedly Summary: 6-in-10 success rate for single-step tasks A new benchmark developed by academics shows that LLM-based AI agents perform below par on standard CRM tests and fail to understand the need for customer confidentiality.… AI Summary and…
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Cloud Blog: Gemini 2.5 Flash and Pro expand on Vertex AI to drive more sophisticated and secure AI innovation
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/expanding-gemini-2-5-flash-and-pro-capabilities/ Source: Cloud Blog Title: Gemini 2.5 Flash and Pro expand on Vertex AI to drive more sophisticated and secure AI innovation Feedly Summary: Today at Google I/O, we’re expanding Gemini 2.5 Flash and Pro model capabilities that help enterprises build more sophisticated and secure AI-driven applications and agents: Thought summaries: For enterprise-grade…
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Microsoft Security Blog: Faster, more personalized service begins at the frontline with Microsoft Intune
Source URL: https://www.microsoft.com/en-us/security/blog/2025/04/28/faster-more-personalized-service-begins-at-the-frontline-with-microsoft-intune/ Source: Microsoft Security Blog Title: Faster, more personalized service begins at the frontline with Microsoft Intune Feedly Summary: Secure, cloud-based endpoint management helps healthcare providers empower frontline staff and improve patient care. The post Faster, more personalized service begins at the frontline with Microsoft Intune appeared first on Microsoft Security Blog. AI…