Tag: customer engagement
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AWS News Blog: AWS services scale to new heights for Prime Day 2025: key metrics and milestones
Source URL: https://aws.amazon.com/blogs/aws/aws-services-scale-to-new-heights-for-prime-day-2025-key-metrics-and-milestones/ Source: AWS News Blog Title: AWS services scale to new heights for Prime Day 2025: key metrics and milestones Feedly Summary: Amazon Prime Day 2025 achieved record-breaking sales with enhanced AI shopping features, while AWS infrastructure handled unprecedented volumes of data—including 1.7 trillion Lambda invocations per day, DynamoDB peaking at 151 million…
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Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…
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AWS News Blog: AWS named as a Leader in 2025 Gartner Magic Quadrant for Strategic Cloud Platform Services for 15 years in a row
Source URL: https://aws.amazon.com/blogs/aws/aws-named-as-a-leader-in-2025-gartner-magic-quadrant-for-strategic-cloud-platform-services-for-15-years-in-a-row/ Source: AWS News Blog Title: AWS named as a Leader in 2025 Gartner Magic Quadrant for Strategic Cloud Platform Services for 15 years in a row Feedly Summary: AWS is recognized as a Leader in the 2025 Gartner Magic Quadrant for Strategic Cloud Platform Services for the fifteenth consecutive year. In the…
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Cloud Blog: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools
Source URL: https://cloud.google.com/blog/topics/financial-services/wells-fargo-agentic-ai-agentspace-empowering-workers/ Source: Cloud Blog Title: How Wells Fargo is using Google Cloud AI to empower its workforce with agentic tools Feedly Summary: The financial services industry has hit a technology tipping point. AI is fundamentally reshaping how people interact with their financial institutions, and this has forced banks to deliver unprecedented agility, efficiency,…
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Cloud Blog: New AI tools help partners increase efficiency and growth
Source URL: https://cloud.google.com/blog/topics/partners/new-ai-tools-for-google-cloud-partners/ Source: Cloud Blog Title: New AI tools help partners increase efficiency and growth Feedly Summary: At Google Cloud, we’re building the most enterprise-ready cloud for the AI era, which includes ensuring our partner ecosystem has the best technology, support, and resources to optimally serve customers. Today, we’re announcing two AI-powered tools that…
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CSA: A Copilot Studio Story: Discovery Phase in AI Agents
Source URL: https://cloudsecurityalliance.org/articles/a-copilot-studio-story-discovery-phase-in-ai-agents Source: CSA Title: A Copilot Studio Story: Discovery Phase in AI Agents Feedly Summary: AI Summary and Description: Yes Summary: The text discusses Microsoft’s Copilot Studio, a no-code platform for building AI agents, and highlights the security risks associated with these agents. It focuses on a customer service agent created by McKinsey,…
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Enterprise AI Trends: Sierra AI: A Competitive Memo on the Bellwether Agent Startup
Source URL: https://nextword.substack.com/p/sierra-ai-a-competitive-memo-on-the Source: Enterprise AI Trends Title: Sierra AI: A Competitive Memo on the Bellwether Agent Startup Feedly Summary: Thoughts on Sierra AI and risk factors for application layer AI startups AI Summary and Description: Yes **Summary:** Sierra, launched in early 2024 by high-profile founders, represents a significant case study in the field of…