Tag: customer communication
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The Register: Insurance giant finds claims rep that gives a damn (it’s AI)
Source URL: https://www.theregister.com/2025/02/13/allstate_insurance_ai_rep/ Source: The Register Title: Insurance giant finds claims rep that gives a damn (it’s AI) Feedly Summary: Tech shows customers more humanity than its human staff It doesn’t sleep, it doesn’t eat, and it doesn’t get sick of dealing with incompetent customers.… AI Summary and Description: Yes **Summary:** Allstate is leveraging generative…
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The Register: CrowdStrike still doesn’t know how much its Falcon flame-out will cost
Source URL: https://www.theregister.com/2024/11/27/crowdstrike_q3_2025/ Source: The Register Title: CrowdStrike still doesn’t know how much its Falcon flame-out will cost Feedly Summary: Thinks customers may have forgiven it after revenue hits a record CrowdStrike can’t yet confidently predict the financial impact of the failed update to its Falcon software that crashed millions of computers around the world…
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Krebs on Security: Fintech Giant Finastra Investigating Data Breach
Source URL: https://krebsonsecurity.com/2024/11/fintech-giant-finastra-investigating-data-breach/ Source: Krebs on Security Title: Fintech Giant Finastra Investigating Data Breach Feedly Summary: The financial technology firm Finastra is investigating the alleged large-scale theft of information from its internal file transfer platform, KrebsOnSecurity has learned. Finastra, which provides software and services to 45 of the world’s top 50 banks, notified customers of…
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The Register: Google Cloud burst by 12-hour outage in Germany
Source URL: https://www.theregister.com/2024/10/25/google_cloud_frankfurt_outage/ Source: The Register Title: Google Cloud burst by 12-hour outage in Germany Feedly Summary: Inconvenient power failure and cooling issue struck one zone, but the pain was widespread Google Cloud apologized on Thursday after its europe-west3 region – located in Frankfurt, Germany – experienced an outage lasting half a day.… AI Summary…
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Cloud Blog: From products to process: Delivering personalization at scale with data at EE
Source URL: https://cloud.google.com/blog/topics/telecommunications/ee-delivers-personalization-at-scale-with-data-cloud/ Source: Cloud Blog Title: From products to process: Delivering personalization at scale with data at EE Feedly Summary: For much of the 20th Century and into the 21st, telecommunications companies have been at the forefront of technological growth. In 1970 only 35% of UK households had landline telephones. Fast forward to today,…