Tag: Conversational Insights
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Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…
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Cloud Blog: Announcing AI service expansion and CJIS 6.0 readiness for public safety
Source URL: https://cloud.google.com/blog/topics/public-sector/announcing-ai-service-expansion-and-cjis-6-readiness-for-public-safety/ Source: Cloud Blog Title: Announcing AI service expansion and CJIS 6.0 readiness for public safety Feedly Summary: Google Public Sector is continually engaging with customers, partners, and policymakers to deliver technology capabilities that reflect their needs. When it comes to solutions for public safety and law enforcement, we are deeply committed to…
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Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…
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Cloud Blog: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/customer-engagement-suite-stronger-results-and-new-ai-features/ Source: Cloud Blog Title: Companies achieve stronger results with Customer Engagement Suite, plus new AI-enabled capabilities Feedly Summary: The demands for top-notch customer service have never been greater — but so are the rewards for those companies that can deliver on the promise. Indeed, organizations with higher customer loyalty scores have delivered…
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Cloud Blog: Introducing Customer Engagement Suite with Google AI
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/introducing-customer-engagement-suite-with-google-ai/ Source: Cloud Blog Title: Introducing Customer Engagement Suite with Google AI Feedly Summary: Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better experiences to millions of their customers and employees through AI-powered features. Now, as new generative AI capabilities are demonstrating increasingly larger value…