Tag: Contact Center
-
Cloud Blog: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
Source URL: https://cloud.google.com/blog/products/ai-machine-learning/gartner-magic-quadrant-for-conversational-ai-platforms/ Source: Cloud Blog Title: Google is a Leader and positioned furthest in vision in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms Feedly Summary: Google has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP) report, and positioned furthest in vision among all vendors evaluated.…
-
Cloud Blog: Wayfair Transforms Contact Center Operations with ChromeOS and ChromeOS Flex
Source URL: https://cloud.google.com/blog/products/chrome-enterprise/wayfair-transforms-contact-center-operations-with-chromeos-and-chromeos-flex/ Source: Cloud Blog Title: Wayfair Transforms Contact Center Operations with ChromeOS and ChromeOS Flex Feedly Summary: Editor’s note: Today’s post is by Asad Rahman, Director of IT for Wayfair, a leading e-commerce company specializing in furniture and home goods. Wayfair chose ChromeOS and ChromeOS Flex devices to support contact center staff, improve…
-
Cloud Blog: How ChromeOS propelled Korean Air’s digital transformation
Source URL: https://cloud.google.com/blog/products/chrome-enterprise/how-chromeos-propelled-korean-airs-digital-transformation/ Source: Cloud Blog Title: How ChromeOS propelled Korean Air’s digital transformation Feedly Summary: Editor’s note: Today’s post is by Choi HeeJung, Chief Information Officer for Korean Air, one of the world’s top 20 airlines, serving 117 cities across 40 countries on five continents. Renowned for its commitment to excellence and customer satisfaction,…
-
The Register: Qantas begins telling some customers that mystery attackers have their home address
Source URL: https://www.theregister.com/2025/07/09/qantas_begins_telling_customers_data/ Source: The Register Title: Qantas begins telling some customers that mystery attackers have their home address Feedly Summary: Plus: Confirms less serious data points like meal preferences also leaked Qantas says that when cybercrooks attacked a “third party platform" used by the airline’s contact center systems, they accessed the personal information and…
-
Cloud Blog: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services
Source URL: https://cloud.google.com/blog/topics/public-sector/how-conversational-agents-and-looker-can-boost-contact-center-efficiency-and-enhance-constituent-services/ Source: Cloud Blog Title: How Conversational Agents and Looker can boost contact center efficiency and enhance constituent services Feedly Summary: Conversational agents are transforming the way public sector agencies engage with constituents — enabling new levels of hyper-personalization, multimodal conversations, and improving interactions across touchpoints. And this is just the beginning. Our…